Arbour Shipping KPI Guarantee
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Arbour Shipping KPI Guarantee

KPI Guarantee

KPI (Key Performance Indicators):

  • Reply to emails within One hour
  • Telephone calls answered within 3 rings
  • Bookings made within the hour
  • Arbour Shipping Bills of Laden ready within one working day of departure
  • 100% of shipments to their destination
  • We ensure we only use approved suppliers
  • 100% correct equipment used (subject to correct information)
  • We adhere to your time slots for collections and deliveries
  • We ensure the correct vessel is used for the size of shipment
  • Confirmation shipped once on board
  • Can offer insurance to cover total loss or damage
  • We will confirm arrival at port of destination upon shippers request
KPI Guarantee Seal